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Wrong subtotals if currency converter applied

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Vernita(@vernita)
2 Posts
Customers
December 15, 2021, 12:38

Hi

We seem to have a problem with the currency converter when applying discounts for https://hokuspokus.co.za/

We have a discount rule set up with WooCommerce Discount Rules for 50% for certain customers. When we purchase in ZAR (base currency) it works out the discount and the Subtotal correct – please see attached.

But when we change to Euros, the 50% discount is correct, but the subtotal is completely wrong. This makes us think it is the currency converter that is giving problems. Can you please let us know what you think?

This is obviously a huge problem as people are shopping for Christmas so can you please get back to us ASAP.

I have a purchase code but I can't see the blue green button to enter it?

Many Thanks

Vernita

Discount Euros Error

Last edited on December 15, 2021, 12:44 by Vernita · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 15, 2021, 13:22

Hello Vernita

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png\

Read  this - https://currency-switcher.com/woocs-labs

 

#2
Vernita(@vernita)
2 PostsTopic Author
Customers
December 17, 2021, 09:30

Hi, you said in the comments that Codecanyon that"This is an incompatibility with a third party plugin". What plugin is it incompatible with? Please help us as we need to find a solution?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 17, 2021, 12:27

Hello

incompatibility with  WooCommerce Discount Rules

 Please help us as we need to find a solution? - Yes! Please  try to read  thid - https://currency-switcher.com/woocs-labs - This article describes the sequence of actions

#4